General Information
What type of products do you offer?
We offer children’s clothing, gifts, toys, accessories, and more.
What sizes are available in your clothing collections?
Our clothing ranges from newborn (NB) to size 6.
Where can I shop your products?
You can shop online through our website or at select pop-up events.
Do you sell gift cards?
Yes, digital gift cards are available for purchase on our website.
Clothing and Sizing
How do I know what size to buy?
We provide a size guide on each product page.
Do your clothes run true to size?
Most items fit true to size, but we suggest sizing up if you are unsure of which size will work best.
Are your items machine washable?
Yes, most of our clothing is machine washable. We do suggest washing on a delicate cycle and lying flat or hanging to dry to extend the life of your pieces. Please check care labels if you are unsure.
Do you offer matching outfits for siblings?
Yes, we offer sibling sets in select collections.
Shipping and Delivery
Where do you ship?
We ship throughout the continental U.S.
How long does shipping take?
Standard shipping typically takes 3-7 business days, depending on your
location. We do our best to have your order packed and in transit within 2 business days.
Do you offer expedited shipping?
Yes, expedited shipping options are available at checkout.
Can I track my order?
Yes, once your order ships, you will receive a tracking number via email.
What is your shipping cost?
Shipping rates vary by location and will be calculated at checkout.
Returns and Exchanges
What is your return policy?
We have a strict no return policy. If you have any questions prior to placing your order, please reach out to hello@xojaneandco.com
How do I make a return or exchange?
Although we don’t offer returns, if your items is defective, damaged, or you received the wrong item, we will evaluate the issue and make it right with a refund when applicable.
Gifting
Can I send a gift directly to the recipient?
Yes, simply enter the recipient’s address at checkout, and we’ll handle the rest.
What are your most popular gifts for newborns?
Our bestsellers include newborn gowns, heirloom booties, and Angel Dear Lovies.
Events and Pop-Ups
Where can I find information about your upcoming pop-up events?
Check our social media for updates.
Customer Service and Support
How do I contact customer service?
You can reach us via the contact form on our website or by email at hello@xojaneandco.com
What are your customer service hours?
We are available Monday through Friday from 9 AM to 5 PM EST, and we will answer your emails and social messages during those business hours, or as soon as possible.
Do you collaborate with other businesses or influencers?
Yes, we welcome collaboration opportunities. Please contact us for more details.